The following terms & conditions are a form of an agreement between The Retreat - Zawiyat Al Hijaz and the participant/s. By booking with us, you agree on behalf of yourself and all those named on the booking, to these Terms and Conditions. You hereby confirm that you've read, understood these terms and conditions
Deposit & payment
-For all advertised events and dates, a non-refundable deposit per person in addition to a submitted online booking form are required to complete your booking.
- A booking is accepted and becomes definite only from the date when The Retreat- Zawiyat Alhijaz sends a confirmation email, and when you have completed the deposit payment.
-You may book an event with a deposit until 40 days prior to the event start date, after which full payment is required to secure your spot (if any are still available).
-The remaining balance of your booking is due 40 days before the event begins.
-If the final balance is not received by the due date, then your booking cannot be guaranteed and The Retreat - Zawiyat Alhijaz reserves the right to cancel your booking and forfeit your deposit.
-Deposits can be paid with all major credit cards, wire transfert or Apple Pay .
Refund & Cancellation
-Any cancellation made 40 days or less prior to the starting date, the fees of the program will not be refunded. This is because by that time, we would already have paid for many of the services and cannot be refunded for your payment.
-In the case that you are not able to attend, and you give us a 60 days notice, we will be able to transfer your full funds to a future retreat within one calendar year minus the fees that were already paid to vendors and services under your name ( i.e, visa providers, hotel rooms etc). However, please be aware that the new retreat may be in different locations and may have a difference in cost in which you will be responsible for the difference.
-Please note any payments made toward your booking are non refundable but transferable only if met by the above condition/s.
Accidents, loss or damage, and liability
The Retreat- Zawiyat Alhijaz, hosts, and retreat property owners take no responsibility for the damage of items or accidents you cause onsite or whilst traveling during the duration of the event.
The Retreat - Zawiyat Alhijaz organizers has the right to terminate any guest early or during if the following is not adhered to during the event:
-Disrespect all other guests, event/retreat hosts, event/retreat property owners, and the ones working in the Holy lands.
- Disclosing the locations of our trip and itinerary of the retreat to other than your immediate family members, causing the participants be unsafe, causing the occurrence of individuals outside of the registered list, causing risk, danger, disturbance to others, or any unnecessary disturbance to the route of the retreat.
In such event, ou may be asked to leave the event/retreat. You shall NOT be entitled to any refund, and you shall be responsible for all lodging, meals, return transportation or other expenses incurred. We apologize in advance it this may occur, but this is to ensure the safety of our participants.
Please be aware that The Retreat- Zawiyat Al hijaz does not own, manage, control or operate any transportation vehicles, hotels, restaurants, or any other service providers etc. These are third party independent providers and contractors who are not employed or agents of The Retreat - Zawiyat Alhijaz.
By joining our retreats and events, you agree that it is at your own risk and you agree not to make any claims against The Retreat - Zawiyat Alhijaz for loss or damage to baggage or property, for personal injuries, death, or for any loss from delay arising out of the acts, omissions or negligence of any independent contractors. Neither The Retreat - Zawiyat Alhijaz nor or its employees assume responsibility for any claim, action, cause of action, injuries, losses or damages arising from the actions of the third party contractors and service providers, including but not limited to, reservations, transportation, hotel, food, sightseeing services, missed connections, lost, stolen, or delayed baggage or items and personal properties, costs or expenses arising out of injury, accident or death, quarantine, government restrictions or regulations, damage, loss of pay, mechanical breakdown, strike, lockouts, war, terrorism, weather, acts of god, force majeure or other factors or causes beyond our control.
The Retreat- Zawiyat Al Hijaz shall not be responsible if boarding and entry are denied, delayed and cancellation charges are imposed or additional costs occurred as a result of your failure to plan or provide required travel documents prior to your arrival.
Itinerary & program alterations and changes
The Retreat - Zawiyat Alhijaz reserves the right to withdraw or modify itineraries and programs, at any time without notice and without liability. In the event of force majeure, including but not limited to strikes, global disease, lockouts, riots, weather conditions, technical difficulties or for any other reason, The Retreat - Zawiyat Alhijaz may at any time and without prior notice, cancel, advance, postpone their events and shall not be obliged for any loss to you by reason of such cancellation, advancement, postponement, deviation or substitution.
In the event of a travel ban due to COVID-19 or any other unforeseen circumstances, retreat dates will be altered to a later date. Funds can be transferred to future retreat. Only in the event of travel ban and COVID related circumstances, refunds may be made minus the non refundable services that we already paid for, however, this is not guaranteed.
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